COM 31800 Lecture Notes - Lecture 11: Anxiety, Eye Contact, Facial Expression
7 Mar 2019
School
Department
Course
Professor
Document Summary
Nonverbal influences is powerful: the majority of the emotional meaning of a message is carried via the nonverbal channel, nonverbal influence can also be subtle, food servers who touch customers lightly on the shoulder earn higher tips. Functions of nonverbal communication: we use nonverbal communication to, shape impressions of ourselves. Enhance attractiveness, credibility, status: establish relationships by building rapport, immediacy. Touch, smiling, eye contact: facilitate or inhibit attention. Distraction to decreases attention: model behavior (social proof) Putting on a seatbelt: signal expectations. Immediacy: action that communicate warmth, closeness, friendliness: associated with: Eye contact, nodding, leaning forward: direct effects model of immediacy, warm, involving, immediate behaviors enhance the persuasiveness of a message, related to persuasion b/c: It is easier to comply with those we like: we tend to trust warm, friendly people. Types of nonverbals: kinesics, haptics, proxemics, chronemics, artifacts, physical appearance, paralinguistics, missing in book: olfactory.
