ENG ELC 220 Lecture Notes - Lecture 8: Quality Assurance, Coq, Six Sigma
23 Oct 2020
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6. 1 defining the dimensions of quality product quality= a products fitness for consumption- how well it meets costumers needs and desires. The degree to which the service meets or exceed certain operating characteristics. Ability to perform the promised service dependably and accurately. Appearance of physical facilities, equipment, personnel, and communication materials. Willingness to help customers and provide prompt service. Subjective assessment of the knowledge and courtesy of employees and their ability to convey trust and confidence. Subjective assessment of the caring, individualized attention paid to customers. The degree to which the product meets or exceed certain operating characteristics. Presence of unique product characteristics that supplement basic function. Length of time a product performs before it must be repaired. Length of product life or the amount of use one gets before a product deteriorates. The degree to which a product meets its design specifications. Subjective assessment of a products look, feel, sound, taste or smell.
