DANCEST 805 Lecture Notes - Lecture 2: Functional Fixedness, American Express, General Problem Solver
Document Summary
Problem space hypothesis, gestalt, insight, means ends analysis, mental set, functional fixedness, expertise, creativity, Problem solving: the process of finding solutions to difficult or complex issues. Thinking: going beyond the information given, a complex high-level skill that fills the gap of evidence. Focused: begins with a clear starting point and has a specific goal. Unfocused: character of daydreaming, or unintentionally calling to mind a number of different and loosely related ideas. Introspection: detailed, concurrent, and non-judgmental observation of the contents of your consciousness as you work a problem. Don"t explain or justify what you are thinking about, just report it. Ill-defined problems: don"t have their goals, starting information or steps clearly spelled out. It consists of generating possible solutions and then testing them. Involves comparing the goal with the starting point, thinking of possible ways of overcoming the difference and choosing the best one.
