ACC 117 Lecture Notes - Lecture 17: Cost Driver, Quality Costs, Target Costing

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25 Nov 2020
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Activity-based management (abm) encompasses all of the actions that managers take to improve operations or reduce costs based on abc data. To reap the benefits of abc, managers must use it to change the way they do business and identify areas that would benefit from process improvements. Managers can compare the cost of performing key activities with other firms in the industry or to the best performing firms in other industries, a process called benchmarking. Benchmarking can be used to pinpoint areas in which the company is ahead or behind the competition and provide managers incentives to improve their own performance. A value-added activity is one that enhances the perceived value of the product or service to the customer. A non-value-added activity is one that, if eliminated, would not reduce the value of the product or service to the customer. To the extent possible, managers should attempt to reduce or eliminate non-value-added activities.

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