SMG IS 223 Lecture 1: QST IS 223 4
24 May 2018
School
Department
Course
Professor
o Networking and telecommunications tech: physical and software, links hardware
and transfer data from one location to another. A printer is a network. Connects
two or more computers to share data or resources.
• All 3 summarized: UPS package tracking system
o Organization: anchors the package tracking system in UPS sales and production
functions ( main product is a service- package delivery). It specifies procedures
for package identity with both the sender and recipient, package tracking,
inventory and package status.
o Information to satisfy needs of managers: ups drivers need to be trained in both
package pickup and delivery in how to use the package tracking.
o Management: monitoring the service levels and costs and for promoting the
company strategy of combining low cost and superior service.
UPS competes globally with Information Technology
• What strategic business objectives do UPS information systems address?The strategic
business objective that UPS information system address were provided best customer
services to the customers. Every year UPS spend more than $1 billion to maintain high
level of customer services
• Operational excellence? ORION→ create the most efficient delivery route for each driver
in order to save time by shaving off additional miles per route.
• New products, services, business models?
• Customer and supplier intimacy?
• Improved decision making?
• Competitive advantage?
It Isn't Just Technology: A Business Perspective on Information Systems
• Important instrument for creating value for the firm. Enables the firm to increase
revenues or decrease costs
o Helps managers make better decisions/ improves the execution of business
processes
o Lead to better management decisions, more efficient businesses processes, and
higher firm profitability
