UGBA 10 Lecture Notes - Lecture 6: Resource Allocation, Social Skills, Charismatic Authority

• School: Berkeley
• Department: Business Administration Undergraduate Program
• Course: UGBA 10
• Professor: John Briginshaw

Document Summary

A system of shared values and norms: values: a principle, standard or quality considered desirable, norms: unwritten rules and expectations of conduct which prescribes a type of behavior. Culture shapes employee behavior: rewards and reinforces appropriate behavior, punishes and isolates violators of the culture. Culture is a form of informal (social) control, not formal (written) control. Strong norms increase clarity about priorities and expectations: tell you what is right behavior, tell you what will happen if you do the right (or wrong) thing. Intensity: fundamental belief or just a job, teach for america. Degree of agreement: unity or (cid:862)warring factions(cid:863, us armed forces, uc berkeley students. Recruit and select employees who fit the culture. Management maintains the status quo and keeps things as they are: planning, organizing, leading, controlling. Leadership changes the status quo and moves people in a new direction: agenda setting, aligning, inspiring, monitoring. Leadership = a match between what a leader offers and what followers want.