MGT 3121 Lecture Notes - Lecture 1: Netflix, Bargaining Power, Jet Fuel
23 Feb 2019
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How does operations support strategy: strategy/external vs. operations/internal, link between operations and strategies. Key question: what are the key issues that will shape the services economy in the future. Stephen covey"s book - 7 habits of highly effective people: quadrant 1: urgent + important things manage, quadrant 2: not urgent + important relationship building, reading, networking, learning new skills. Focus and expand: quadrant 3: not important + urgent things on your phone, other people"s issues. Avoid: quadrant 4: not important and not urgent surfing the internet, trivial work, want quadrant 2 to be the biggest. Don"t follow the headlines, look at trends over time in history: stages of economic development, pre-industrial, agriculture, muscle, routine structure, hands technology, post-industrial, services, artistic, interdependent structure, info technology. Evolution of birthday cake: make it by hand (commodities), buy the cake mix (industrial), someone else makes it for you (services), experience of the birthday itself (experience)
