PR 605 Lecture Notes - Lecture 40: Job Satisfaction, Empathic Concern

• School: Ball State University
• Department: Public Relations
• Course: PR 605
• Professor: Ingrid Cummings

Document Summary

In assessing the effectiveness of leadership, you should address the means used by the leader to achieve goals and see what the content of the goals are. The leader"s role in creating ethical expectations for every member is very important. Ethical top leadership influences direct followers and everyone going down the structure of command. This is because top leaders set their expectations and expect that leaders lower in level behave along the ethical guidelines they have set. Leaders rated as highly ethical are positively evaluated by their subordinates. A reason why employees engage in more ocbs and less cwbs is because their perceptions on equitableness is changes so ocbs are seen as more equitable. Increase the extent that a group wants to speak up about ethical problems. Ethical leadership matters when considering outcomes of customer service as well. Social charismatic leadership conveys values that are centered around others through leaders who show ethical conduct.