PR 605 Lecture 38: Regaining Trust

• School: Ball State University
• Department: Public Relations
• Course: PR 605
• Professor: Ingrid Cummings

Document Summary

Managers that break the psychological worker contract find employees that are: These managers also show they aren"t trustworthy leaders and can"t be trusted by their employees. Once trust is violated, it has to be regained. But, trust can only be regained depending on the situation and type of violation made by the leader or manager. If the cause of lack of trust is lack of ability, it"s best for the manager to apologize and simply recognize that they should have done better. When the problem deals with a lack of integrity, apologies won"t do you that much good. No matter what the violation is, if you don"t say anything or refuse to confirm or deny your guilt, you won"t effectively regain trust. You can restore trust when other people see a more consistent pattern of trustworthy behavior by the person who made another person question their trust.