BSNS105 Lecture Notes - Lecture 6: Skytrax, Coral Springs, Florida, Continual Improvement Process
2 Mar 2014
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Lecture 6: managing organisations; organisation of operations part chapter 19,20. Strategic operations management: operational planning and control. * planning and controlling processes to deliver desired performance (as per the operations strategy and the parameters set by design) * planning of key resources: appropriately design and implemented operating systems. * balancing capacity and demand: short, medium and long-term planning. Objective is to accurately forecast demand so they can produce and deliver the right quantities at the right time at the right cost. Operations must find ways to better match supply and demand to achieve optimal levels of cost, quality and customer service to enable them to compete with other supply chains. Planning and control is concerned with the reconciliation between what the market requires and what the operations resources can deliver. * that is those activities that provide the systems procedures and decisions which bring together aspects of supply and demand. * most operations will try to balance capacity with demand.
