ADMS 3930 Lecture Notes - Lecture 7: Economic Value Added, Strategos, Balanced Scorecard

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Advancements in technology have enabled cable companies to compete with traditional phone service providers. A(cid:374)alysts a(cid:374)d sto(cid:272)kholders play i(cid:374)(cid:272)reasi(cid:374)gly sig(cid:374)ifi(cid:272)a(cid:374)t roles i(cid:374) ho(cid:449) a (cid:272)o(cid:373)pa(cid:374)y"s a(cid:272)tio(cid:374)s are interpreted by the market. With these factors in mind, how you would you maintain control of bell canada. Be determined by listening to customers or watching competitors. The better the systems that measure and analyze performance, the easier it is for companies to track their progress and identify problems that need to be fixed. Develop and implement programs to correct deviations. The process of performance, measurement, analysis and corrective action are repeated over and over in an endless feedback loop. Gather information about performance deficiencies after they occur. Gather information about deficiencies as they occur. Gather information about performance deficiencies before they occur. The extent to which it is possible to implement each step in the control process. If a step cannot be implemented, then control may not be possible.

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