OL140 Lecture 18: Ol140 lesson 18
Document Summary
People need to know if they are making progress toward the goal(s) Feedback is the centre of any learning process; without feedback, there is no learning. Common recognition complaints: o one-size-fits-allapproach o highly predictable: routine, feelsforced,insincere,thoughtless, recognitionshouldbepersonal fromtheheart otherwise,itis quickly discounted and forgotten. To encourage people to do their best: recognizetheirachievements, makethemfeelvaluedandtrusted, besureit"spersonal,preciseandvisible o give it out right. Get to know your people really see the person on the inside. What do you need to know: how they feel, what they think, who they really are, what motivates you, what they like and don"t like, what kind of recognition they most appreciate. To become fully trusted, you must be open to and with others: disclose things about yourself in order to build the relationship o tell them the same things you"d like to know about them. Being open can be risky may not appreciate your candor But taking this risk may encourage others to do the same.
