BU491 Lecture 13: Class 13 - The collaboration Imperative.docx
Document Summary
Getting to the root of collaboration challenges: organizations have become more flatter and more matrix. : new innovations, increased sharing of info and better capacity to solve: advantages problems may be unclear and redundant, and longer decision making, challenges. The matrix global structure that is becoming a norm for many organizations require leaders who: subordinate their agenda, yield power, give up resources for the greater good. Key collaborative competencies: enterprise perspective, customer perspective. Organizations need the right people with the right skills to lead collaboration initiatives toward the desired outcomes. 6 key capabilities include: cross-functional perspective. Understanding the needs, metrics, incentives and deliverables of. Comprehensive understanding of company"s overall business strategy and use this to resolve any conflicts different functions and business units. keep the team focused on making decisions that enhance overall customer experience to support collaborative projects. They listen objectively and respectfully to multiple opinions. They excel at communicating with different stakeholders and influencing them.
