BU288 Lecture 13: 13 - Communication
Document Summary
Communication: the process by which information is exchanged between a sender and a receiver, one-on-one exchange of information, simplest form of communication. Effective communication: occurs when the right people, receive the right information in a timely manner. Communication errors: communication errors are leading contributors to losses of separation and runway incursions , ex. Who, what, he on first, second, third base. Healthcare miscommunication: communication problems were a contributing factor in 7,149 cases (30 percent) of. 23,000 medical malpractice claims filed between 2009 and 2013, according to the report, published by research/analysis firm crico strategies. That percentage includes 1,744 deaths and . 7 billion in hospital costs, the report found. In addition, 37 percent of all high-severity injury cases involved communication failures. Indeed, the report found that one man died after a nurse noticed, but failed to alert the surgeon that the patient was experiencing signs of internal bleeding.
