BU111 Lecture Notes - Lecture 7: Enterprise Resource Planning, Clayton M. Christensen, Complementary Good

• School: WLU
• Department: Business
• Course: BU111
• Professor: Sofy Carayannopoulos

Document Summary

Five industries radically changed by technology: music, travel, transport, publishing, retail. Affects what we produce/what it can do, affects how we produce and how we sell. What is technology: advancement in equipment and its usage, substitutes/magnifies human efforts. Includes human knowledge, work methods, equipment, business processing systems. Internal combustion engine: autos/mass transit, airplanes, mass media, computers. Talks about changing technology + demographics and their implications. Innovation, uniqueness, value: management and organizational processes. Instant info access: better service through coordination. Improved operation efficiency: cad - computer assisted design ie. Computers can warn of structure failures before testing. Noticed too wide of a variety when purchasing hardware (nuts and bolts) Reduced variety, and saved about 15: greater independence of company and workplace, opportunities to work at home. Increases employee commitment: ability to work during travel, competitiveness, create barriers to entry. Apple creating exclusive devices: cooperation with other firms, coordinate nationally/internationally. Automobile: reduce cycle times, reduce corporate tasks.