Psychology 2990A/B Lecture Notes - United Parcel Service, Lillian Moller Gilbreth, Boeing 777
5 Mar 2013
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Engineering psychology the design of machines and equipment for human use and the determination for the appropriate human behaviors for the efficient operation of the machines. M-1 tank soldiers complained about neck and back pains that needed medical attention. When shooting over the open hatch the crew got rocks, dirt and dust in their face could not hear one another b/c the machine was too loud. Workspace design considering size and shape of the person"s hand for the tools. Hand tools should be designed without the workers having to bend their wrists. Study: researcher examined clerical employees in municipal jobs. Looked at seating, keyboard, computer relocation and screen. However, many times worker doesn"t really use the adjustments in a chair and do not realize the change. Taylor and his shovel came up with a shovel at 21. 5 pounds that workers worked the most efficient. His research was the first empirical demonstration of the relationship btw work tools and worker efficiency.
