Management and Organizational Studies 4471A/B Lecture Notes - Lecture 3: Mystery Shopping, Cost Accounting, Job Design
29 Jul 2016
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Document Summary
Better screening, a multi casino network casino wide alert system employee management. Stakeholders (list 4 or 5 key stakeholders for midterm) Things that can go wrong at a blackjack table) Controls liscensing (p), hiring, training, frequent rest breaks, supervision (a), surveillance, documentation, mystery shoppers. Reference checks (dealers) in addition to police checks. Difficult to control games area i. e, blackjack tables. Use multiple personnel and action controls above and beyond what is regulated. Selection and placement licensed casino personnel who are registered with the gcb and pass the bellagio screening process as well. Training extensive training to meet regulations and to perform duties accurately dealing required training and practice. Standardized actions at tables to reduce chance of and increase detection of, collusion and misconduct. Job design and resourcing if dealers perform poorly in front of mystery shopper they will be worked with to help improve if need be.
