Management and Organizational Studies 2181A/B Lecture : Chapter 10 – Communication.docx

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Meritt

Document Summary

Communication is the process by which information is exchanged between a sender and a receiver. Interpersonal communication involves the exchange of information between people. Purchasing manager thinks, i think we"re getting short on a-40s. : encoding. Purchasing manger keyboards memo to assistant requesting that he/she order a-40s: transmitting. Assistant checks parts catalogue to determine what an a-40 is: understanding. Assistant realizes that he must place an order for flange bolts: feedback. Assistant sends the manager a copy of the order. Effective communication occurs when the right people receive the right information in a timely manner. Violating any of these three conditions results in a communication episode that is ineffective. The chain of command refers to the lines of authority and formal reporting relationships in an organization. Under this system, three necessary forms of communication can be accomplished: Downward communication: information that flows from the top of the organization toward the bottom.