MGMT 4410 Lecture Notes - Lecture 4: Operations Research, Job Performance, Job Analysis
26 Jan 2019
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Document Summary
The training needs analysis identified performance gaps: performance results from, ksa x motivation x environment, a performance gap exists when, expected performance > actual performance. Organizational analysis: persons in unit with gap person analysis, units in organization with gap operational analysis, cause of gaps ksa = training solution, other = non-training solution. Correcting a performance gap: performance gap identified -> cost/benefits of fixing is positive ->1. Are performance consequences incongruent with desired performance? (motivation) -> a. Yes -> these need to be addressed before training, will result in improved performance b. No -> if performance gap is not caused by motivation or environmental factors, look at ksas 2. > is feedback a problem (knowledge) -> a. > if performance gap is not caused by motivation or environmental factors, look at ksas -> b. Yes these need to be addressed before training will result in improved performance 3. > are there barriers to performance (environment) -> a.
