RSM100Y1 Lecture Notes - Lecture 7: Conference Call, Charlotte Beers, Kurt Lewin
Document Summary
There is nothing so practical as a good theory. kurt lewin. Avoid low signal-to-noise ratio; re-state: intentionalist. Attempt to understand, communicate meaning: perspective taking. Take your listener"s perspective into account: dialogic. Establish conditions that foster effective communication (a safe space); listen actively; pay attention to message form. Communication between two parties in order to achieve agreement on something. Encoding involves an attempt to transform meaning into words (and non- verbals) Signal is true representation of meaning, while the noise is everything else. Decoding involves an attempt to transform words into meaning. We are pretty good at deciphering intention, even when simple decoding might yield a different meaning. An exploratory approach requires perspective taking; realistically imagining the point-of-view of the other. We are not just delivering a message but attempting to understand the other and to communicate from their perspective and/or take their perspective. Communication is considered to be a joint accomplishment, a product of the collaboration of the participants.
