IRE260H1 Lecture Notes - Lecture 5: Grapevine (Gossip), Nonverbal Communication, Organizational Communication
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29 Oct 2016
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Oct 17th, 2016: chapter 4: values, attitudes and behaviour; pages 129-135. The process by which information is exchanged between a sender and a receiver. Interpersonal communication involves the exchange of information between people. The simplest prototype for interpersonal communication is a one-on-one exchange between two individuals. The model points out the complexity of the communication process and demonstrates several points at which errors can occur. Effective communication occurs when the right people receive the right information in a timely manner. Violating any of these three conditions results in a communication episode that is ineffective. There are a few basic issues about organizational communication: communication by strict chain of command, deficiencies/barriers in the chain of command. The chain of command refers to the lines of authority and formal reporting relationships in an organization. Under this system, three necessary forms of communication can be accomplished: downward communication, upward communication, horizontal communication.