MGM102H5 Lecture Notes - Canadian Tire, Negotiation, Data Mining
Document Summary
Amy cuddy: your body language shapes who you are: communication is vital; fake it until you make it, body language and how people perceive is a measure of your power and success. Yes because you will always be presenting to others. Information: to be able to solve problems, managers must become skilled at gathering and analyzing information. Example: canadian tire was able to determine how people buy/what influences their buying decision; changed the way appliances were displayed (by brand instead of by product) Information is useful when it is: timely, high quality, complete, relevant, understandable. Conflict: conflict usually arises due to miscommunication, negotiation: parties try to find a common ground, destructive negotiation- win lose loses to more conflict.
