HSS 2102 Lecture Notes - Lecture 7: Reflective Practice, Nonverbal Communication, Likey

• School: University of Ottawa
• Department: Health Sciences
• Course: HSS 2102
• Professor: Tien Nguyen

Document Summary

Listening: the process of receiving, constructing meaning from and resoinding to a spon=ken and/or nonverbal message. Descrives what effective listeners do; however it does not explain how the listening process works. L(cid:294)(cid:304)(cid:305)(cid:290)(cid:299)(cid:294)(cid:299)(cid:292) (cid:295)(cid:306)(cid:304)(cid:305) (cid:297)(cid:294)(cid:296)(cid:290) (cid:304)(cid:301)(cid:290)(cid:286)(cid:296)(cid:294)(cid:299)(cid:292),(cid:303)(cid:290)(cid:286)(cid:289)(cid:294)(cid:299)(cid:292) (cid:286)(cid:299)(cid:289) (cid:308)(cid:294)(cid:303)(cid:305)(cid:294)(cid:299)(cid:292) (cid:294)(cid:304) (cid:286) (cid:288)(cid:300)(cid:298)(cid:301)(cid:297)(cid:290)(cid:309) (cid:301)(cid:303)(cid:300)(cid:288)(cid:290)(cid:304)(cid:304) (cid:305)(cid:293)(cid:286)(cid:305) (cid:292)(cid:300)(cid:290)(cid:304) (cid:287)(cid:290)(cid:310)(cid:300)(cid:306)(cid:299)(cid:292) (cid:310)(cid:300)(cid:306) (cid:304)(cid:290)(cid:286)(cid:296),i (cid:297)(cid:294)(cid:304)(cid:305)(cid:290)(cid:299) . Listening is not easy and natural, hearing only requires physical ability while listening requires complex thinking ability. Poor listening is a significant factor in predicting student faliiure and is cited as the communication skill most lacking in new employees: how well do you listen. Immediatyy after listening most of us cannot recall accurtately 50% of what was said. Without traiing we listen only at 25% efficiency- most is distorted or inaccurate. Leads to ineffective performance or low productivity. These same problems also appear in studies of sales proffessionals,educatos, health practiioners, lawyers and religious leaders.