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CRM 2309 Lecture Notes - Lecture 1: Readwrite, Food Security

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azurebat1
20 Mar 2019
School
University of Ottawa
Department
Criminology
Course
CRM 2309
Professor
Erin Mc Cuaig

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Document Summary

In 1971 we implemented our universal health care, which helped those in low income: 1974 we saw a formal discussion and lalonde report regarding the universal health care. We can argue that biology can play a role in behaviour. However, this case study argues that other factors play a role: the family income can also play a role such as nutriments. You basically have to be suicidal and dire to even get some sort of help, which is problematic. Areas where canadas has fallen short: tax"s distribution, child and family poverty. Not every canadian can afford to pay for prescription: housing policy, early childhood care and education, urban/metropolitan health policy; access/what"s being afford. Health canada-sdh ( ones to focus on,) general population; What you"re making effects the type of housing you can afford or even if you can afford to go to the dentist say.

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Related Questions

Can you please summarize this Article? Nurses' guide to alcohol and promoting healthy lifestyle changes Anne Harrington-Dobinson, William Blows Abstract In this the third and final part, the focus is on the support and care of patients who are working towards a solution for their drink problem. While a number of treatment regimens exist for the management of alcohol abuse and there are well established groups to assist patients and their families, this article concentrates on three critical themes. The first concerns the promotion of insight. Only when the drink problem is understood by patients, carers and professionals alike, and shared in common terms, can rehabilitation begin to work. The second concerns communication channels. The propensity of some patients to deny their problem, or to lapse from therapy, makes communication especially challenging. While some patients are helped to overcome the risk of lapsing by being segregated fi-om their usual community for some time (the clinic approach), many less wellresourced patients must tackle this problem fi-om home and with the help of community-based practitioners. Finally, the interplay of treatment (detoxification) and psychological support is discussed, arguing that the nurse has an important part to play in motivating patients and helping them to solve problems as they arise. The Department of Health (DH) document Alcohol Misuse Interventions: Guidance on Developing a Local Programme of Improvement (DH, 2005) and two previous articles in this series have shown that alcohol misuse can seriously harm an individual's physical and psychosocial wellbeing. Frequently, nurses and doctors come in contact with patients who have an alcohol-related disease and there is an opportunity to educate the patient to adopt a healthier outlook towards alcohol consumption. Those individuals who are affluent can be removed from the 'drinking community' for a period until they are rehabilitated. However, the majority of clients whose health has been damaged by alcohol are often seen in an acute general hospital. It is for those individuals that the authors aim to promote a strategy for support and guidance to reduce alcohol consumption with an objective to empower them to amehorate their health. Promotion of insight and patient education Patient education is seen as a major dimension of caring for the patient or client. Benner (1984) indicated that nurses should see themselves as advocates who stand alongside and empower patients and their families to have a voice when they are weak and vulnerable. Furthermore, Peplau (1952) believed that the nurse-patient relationship was characterized by four interlocking phases: orientation, identification, exploitation and resolution. Peplau also saw the role of the nurse as a resource person, teacher, leader in local situations, surrogate parent, and counsellor. By considering these two nurse theorists' views on caring, it can be seen that the nurse has a key role to play in the promotion of insight for clients who misuse alcohol. Often these clients may be reluctant to share that they have a drink problem. Heather and Robertson (2000) stated that people drink alcohol for different reasons; they take alcohol because it can either act as a positive 'reinforcement'— a stimulant or'a pick me up' which is sometimes called 'Dutch Courage'. When more alcohol is taken in excess then the reverse happens, the chent may become depressed or has reduced self-awareness. They may deny that they are dependent on alcohol. In response to a situation where someone is dependent on alcohol the nurse can adopt a health education/promotion approach known as 'case management' which necessitates the nurse to take a leadership role and to work with an interdisciphnary team (Rankin and Stallings, 2001). The nurse develops a therapeutic rapport with the patient/client and helps him gain an insight into the extent ofhis alcohol problem. The nurse takes the lead in decision-making related to health promotion and coordinates the teaching process once the client understands personal meaning and the cause and effect of alcohol misuse. Health promotion, as defmed by the World Health Organization (WHO, 1986 pi) is:'the process of enabling people to increase control over, and improve, their health'. Prior to developing health promotion teaching strategies, the nurse should explore his or her perceptions and reactions towards clients who misuse alcohol to avoid any prejudice that may negatively influence the assessment process of the client. The nurse's ability to be self-aware will ensure objectivity when dealing with the client's perception and awareness of the physical and psychosocial impact of alcohol on their health. A nurse who had personal experience of being in a household and had witnessed domestic abuse caused by an alcoholic member of the family would be advised to avoid getting into a 'case management' approach with the client (Jefferson, 1995). It might prove difficult when they revisit certain painful memories and it would interfere with the nurse—patient interaction. They may choose to tactfully disclose to the client that they had witnessed the social harms that alcohol misuse can cause. Kunyk and Olson (2001) state that one person's lived experience is unique and arguably it cannot be understood by another. The nurse should employ empathy in understanding the client's needs. What is required is sufficient projection of'self into the private world of the other, and to be able to at least understand effectively what the experience means to the client. It is the transpersonal care that will make the client feel that a nurse is willing to advise, guide, help and offer support. Egan (1990 p24) states that 'helping is a two-way street, understanding client is not enough. It is essential to understand your own assumptions, beliefs, values, standards, skills, strengths, weaknesses, idiosyncrasies, style of doing things, foibles and temptations.. .helpers who do not know how to understand themselves can inflict a deal of harm on their clients.' Readiness to learn It is necessary to gauge the client's readiness to learn, which is based on motivation, interest, maturation and the willingness to consider a change in lifestyle. The client should be sober, that is they should be at a certain 'level of wellness' and they should be commended and acknowledged for having considered that there is a need to make serious lifestyle adjustments. An assessment of the client's needs is the necessary starting point when considering health promotion or education (La-wton, 1999). If a client does not know that his over-indulgence has been detrimental to his health he may not realize that he can seek support to reduce his alcohol consumption. This would be noted as 'felt need'; the client perceives a need that may lead him to express a request for educational support. Lawton (1999) said that not all felt needs will become an expressed need as there may be barriers to expressing needs, such as a lack of motivation or a lack of assertiveness skills. While the client is in hospital, the nursing assessment can obtain valuable data into how healthy the client perceives himself to be. This would be an important 'opening line' for the nurse—patient interaction and the development of trust. Prevention of disease In the case of a client who has an alcohol problem, health promotion relates to the prevention of disease by reducing consumption. Planned health education should be implemented following an assessment - the purpose being to assist, rather than to force or demand, the individual's lifestyle change. Rankin and Stallings (2001) propose a 'self-regulation model' which advocates that a person's understanding of their illness will be a critical factor in the decision about treatment. They argued that people do not operate solely on a cognitive basis but also process information emotionally. Thus, the nurse should use cognition and emotion to 'drive health-promoting behaviour that is consonant with his or her desired selfactuahsation' (Rankin and Stallings, 2001 p56). Prochaska and DiClemente (1984) introduced a 'Stages of Change Model' that identifies four phases in an individual's motivation to adopt a healthier lifestyle: the pre-contemplation, contemplation, action and maintenance phases. Pre-contemplators may demonstrate change once the pressure is on, but they return to their problematic behaviour once the pressure has eased. Therefore, it is important to ascertain the client's intention and motivation to remove or reduce alcohol consumption. It will then lead to the contemplation phase, where the client is aware that his health will deteriorate if a change in drinking habit is not made. Readiness to change is required from the client which will then lead to preparation for change; the implementation of an action plan and maintaining ‘the healthier lifestyle'. The client’s insight and nurse's support Cognition by the individual is important, that is, can he identify concrete symptoms of alcohol dependence, what causes him to misuse alcohol, how long has he depended on alcohol and what have been the consequences so far? Dependence is a state in which a person requires a steady amount of alcohol to avoid experiencing the symptoms of withdrawal (i.e. negative reinforcement). Cameron (1985 p390) suggests that alcohol dependence is a, '...state, psychic and usually also physical, resulting from taking alcohol, characterised by behavioural and other responses that always includes a compulsion to take alcohol on a continuous or periodic basis'.The nurse obtains data to plan an educational strategy by establishing a rapport, using attentive hstening skills to explore the client's motivation towards adopting a healthier lifestyle, and to provide support to develop self-regulatory skills to reduce their problem. Assessment of alcohol dependency An assessment of an individual's alcohol dependency can be undertaken using the CACE (Cut-out, Annoyed, Guilty, Eye-opener) methodology (Elvin, 1984).The assessed level of dependency will then act as a basehne against which an individual can measure his progress. The four questions in the CAGE questionnaire are: Educational models Health promotion and health education models, such as the 'Theory of Reason Action' (Ajen and Fishbein, 1980) and 'Health Behef Model' (Becker, 1974) explain relative behaviour by an individual in qualitative terms. These models can provide nurses with an insight into how an individual's behaviour, i.e. drinking alcohol, and the influence of the social environment, can both act as predictors of their behavioural intention. The nurse's cognition can influence the patient's health outcomes. Therefore, a cooperation and mutual participation model of health education can be adopted when educating patients about lifestyle changes. It embraces the notion of friendship and imparting of expert advice (Coates, 1999). Communication style The nurse must convey information to the clients in a persuasive manner. The nurse-patient relationship is based on at least three different forms of'social power' (Rankin and Stalhngs, 2001): • Legitimate power - the nurse has educational knowledge about the subject matter and her role obligation as a health promoter • Expert power - the nurse has 'superior' knowledge and the ability to understand the physiological and social damage caused by alcohol misuse • Persuasiveness and informational expert power - the manner by which the nurse imparts life skills and educates patients. The client requires emotional, feedback, informational and instrumental support. Emotional support requires the nurse not to stigmatize or label the client as 'an alcoholic'; the nurse shows acceptance and demonstrates a commitment to assist the individual to consider the harm that alcohol is causing and shows care and concern for the wellbeing of the client. The nurse could also involve the family in supporting the client. Feedback support is achieved by active listening while assessing how and when alcohol is consumed. The nurse allows the client to vocalize his concerns and gain insight into his problem. Informational support is the development of coping strategies that the chent could adopt by providing him with supportive interaction. Finally, instrumental support is to direct the client to available resources to assist him, e.g. seeking GP referral to attend an NHS drug and alcohol rehabilitation centre. It is necessary not to overload the client with too much information.The extent to which a patient may take advice will depend on many factors, including how much advice is remembered and understood, and how satisfied the patient is with the nurse's style of communication. Rankin and Stalhngs (2001) state that health professionals often try to teach too much in a short time causing a 'learning overload'. The patient will feel powerless, frustrated and defeated in tackling their drink problem. Case management approach and the promotion of self-regulation The on-going assessment of the client's needs is done without passing any value judgements during the interaction, otherwise it will not motivate the client to change 'unhealthy' behaviours. The development of a 'client-helper' relationship will evolve over time with the continuity of consultation and support provided by the same nurse. This supportive relationship must be maintained to promote 'insightful' learning in the client. Egan's (1990) writing on 'The Skilled Helper' suggested that carers need to humanize the helping process by adopting a pragmatic approach. He named a 'No Formula Approach to Goal Setting' whereby the nurse guides the client to set his own agenda and goals to accomplish a realistic drinking pattern. Furthermore, a skilled nurse who possesses confldence, competence, communication and caring (Rankin and Stallings, 2001) would be more successful in promoting the client's selfefBcacy (Bandura, 1998), meaning that he will think about his actions and will learn how to self-regulate his drinking habits. The nurse should demonstrate that she has expertise, credibility, knowledge, skills, attitude and understanding. She must show warmth, genuine interest in the client's welfare, empathetic understanding and must demonstrate active listening. This will promote the client's self-esteem. It will convey to the client that his is worthy of the nurse's time and commitment. The client learns to trust the nurse, and in return, the nurse gains the patient's confldence. Skilled questioning by using closed- and open-ended questions is essential because it serves to encourage conversation, promote information gathering and clarifies the issues involved. It can also inform the nurse about the client's feehngs and beliefs, identify problems, check whether the client is listening and focus the discussions on the maintenance of healthy lifestyles. A person-centred care approach helps to develop a professional relationship. It is essential that the nurse recognizes the importance of respecting her client while making a conscious effort to engage her client in the decision-making process. Heather and Robertson (2000) reported that problem drinkers drink to reduce their self-awareness of the social or domestic problems that they may be facing, and they try to escape from many of their stresses, worries and anxieties by consuming alcohol. It becomes a vicious circle, and they try to reduce their awareness of the problems which have arisen from drinking by drinking more. The 'dulled' mind of the drinker (see Part 1) externalizes the problem and they may blame others as contributors to the problem, and thereby sabotage their own attempts to resolve the problem. There are cases when individuals have gone into 'spontaneous remission', meaning that the person gives up problem drinking of his own accord, and this may be due to a change in his social life. Once the factor(s) that led the client to drink is identifled, the nurse could guide the 108 British Journal of Nursing, 2007. Vol 16, No 2 individual to plan and craft his strategy to adopt a healthier lifestyle where he is not dependent on alcohol. Crafting a strategy and goal setting Nurses should identify the clues that her client is drinking (see Part 2) (Paton, 1994). However, the chent should not be made to feel bad that he misuses alcohol. Ask the client to keep a drink diary and record the amount of alcohol consumed each time, what time of the day, when is the urge to take a drink, how do you feel before and after the drink? In this way the client takes the responsibility to set his own target to identify how he can reduce the intake of alcohol and find alternative solutions. Specialist referral and help resources The client may be referred to counsellors and self-help groups, including Alcoholics Anonymous and the Council on Alcohol, which give advice about alcohol problems, counselling, psychotherapy, social skills training as well as family and marital therapy. The nurse can help the client identify the role models that the client can look up to as an example. Medical treatment Detoxification-tmay be useful if the patient is physically dependent on alcohol. Chlorniethiazole may be prescribed, but patients will need to take time off from work and have a supportive family while taking the medication. Alcohol sensitization drugs such as disulfiram (Antabuse®) 200 mg daily can also be prescribed but family supervision is needed because if the patient drinks and takes the medication then he or she can experience severe headaches, heart palpitations, nausea and dizziness (Paton, 1994). Maintain contact and continuity of care It should be the client's choice to adopt a healthy lifestyle. He or she cannot be coerced to give up alcohol. It is important to maintain some form of therapeutic communication with the client so that he or she does not feel like a parcel being passed on to other agencies (Paton, 1994). Conciusion Nurses are well placed to contribute to the cUent's rehabilitation, and they can add to the wider debate about what is problematic with alcohol use. Irrespective of whether or not we are helping to treat patients or simply discussing drinking habits with teenagers, insight is an important concept. Nurses need insight into the reasons why alcohol is discussed in terms of a 'problem'. Communication is central to the understanding of alcohol abuse coupled with the careful coordination of psychological support with the treatment options chosen. Because alcohol affects perception, mood and physiological functions it is entirely appropriate that the nursing response is integrative, ensuring that patients understand what is on offer and why. HH

Can you please summarize this Article? Nurses' guide to alcohol and promoting healthy lifestyle changes Anne Harrington-Dobinson, William Blows Abstract In this the third and final part, the focus is on the support and care of patients who are working towards a solution for their drink problem. While a number of treatment regimens exist for the management of alcohol abuse and there are well established groups to assist patients and their families, this article concentrates on three critical themes. The first concerns the promotion of insight. Only when the drink problem is understood by patients, carers and professionals alike, and shared in common terms, can rehabilitation begin to work. The second concerns communication channels. The propensity of some patients to deny their problem, or to lapse from therapy, makes communication especially challenging. While some patients are helped to overcome the risk of lapsing by being segregated fi-om their usual community for some time (the clinic approach), many less wellresourced patients must tackle this problem fi-om home and with the help of community-based practitioners. Finally, the interplay of treatment (detoxification) and psychological support is discussed, arguing that the nurse has an important part to play in motivating patients and helping them to solve problems as they arise. The Department of Health (DH) document Alcohol Misuse Interventions: Guidance on Developing a Local Programme of Improvement (DH, 2005) and two previous articles in this series have shown that alcohol misuse can seriously harm an individual's physical and psychosocial wellbeing. Frequently, nurses and doctors come in contact with patients who have an alcohol-related disease and there is an opportunity to educate the patient to adopt a healthier outlook towards alcohol consumption. Those individuals who are affluent can be removed from the 'drinking community' for a period until they are rehabilitated. However, the majority of clients whose health has been damaged by alcohol are often seen in an acute general hospital. It is for those individuals that the authors aim to promote a strategy for support and guidance to reduce alcohol consumption with an objective to empower them to amehorate their health. Promotion of insight and patient education Patient education is seen as a major dimension of caring for the patient or client. Benner (1984) indicated that nurses should see themselves as advocates who stand alongside and empower patients and their families to have a voice when they are weak and vulnerable. Furthermore, Peplau (1952) believed that the nurse-patient relationship was characterized by four interlocking phases: orientation, identification, exploitation and resolution. Peplau also saw the role of the nurse as a resource person, teacher, leader in local situations, surrogate parent, and counsellor. By considering these two nurse theorists' views on caring, it can be seen that the nurse has a key role to play in the promotion of insight for clients who misuse alcohol. Often these clients may be reluctant to share that they have a drink problem. Heather and Robertson (2000) stated that people drink alcohol for different reasons; they take alcohol because it can either act as a positive 'reinforcement'— a stimulant or'a pick me up' which is sometimes called 'Dutch Courage'. When more alcohol is taken in excess then the reverse happens, the chent may become depressed or has reduced self-awareness. They may deny that they are dependent on alcohol. In response to a situation where someone is dependent on alcohol the nurse can adopt a health education/promotion approach known as 'case management' which necessitates the nurse to take a leadership role and to work with an interdisciphnary team (Rankin and Stallings, 2001). The nurse develops a therapeutic rapport with the patient/client and helps him gain an insight into the extent ofhis alcohol problem. The nurse takes the lead in decision-making related to health promotion and coordinates the teaching process once the client understands personal meaning and the cause and effect of alcohol misuse. Health promotion, as defmed by the World Health Organization (WHO, 1986 pi) is:'the process of enabling people to increase control over, and improve, their health'. Prior to developing health promotion teaching strategies, the nurse should explore his or her perceptions and reactions towards clients who misuse alcohol to avoid any prejudice that may negatively influence the assessment process of the client. The nurse's ability to be self-aware will ensure objectivity when dealing with the client's perception and awareness of the physical and psychosocial impact of alcohol on their health. A nurse who had personal experience of being in a household and had witnessed domestic abuse caused by an alcoholic member of the family would be advised to avoid getting into a 'case management' approach with the client (Jefferson, 1995). It might prove difficult when they revisit certain painful memories and it would interfere with the nurse—patient interaction. They may choose to tactfully disclose to the client that they had witnessed the social harms that alcohol misuse can cause. Kunyk and Olson (2001) state that one person's lived experience is unique and arguably it cannot be understood by another. The nurse should employ empathy in understanding the client's needs. What is required is sufficient projection of'self into the private world of the other, and to be able to at least understand effectively what the experience means to the client. It is the transpersonal care that will make the client feel that a nurse is willing to advise, guide, help and offer support. Egan (1990 p24) states that 'helping is a two-way street, understanding client is not enough. It is essential to understand your own assumptions, beliefs, values, standards, skills, strengths, weaknesses, idiosyncrasies, style of doing things, foibles and temptations.. .helpers who do not know how to understand themselves can inflict a deal of harm on their clients.' Readiness to learn It is necessary to gauge the client's readiness to learn, which is based on motivation, interest, maturation and the willingness to consider a change in lifestyle. The client should be sober, that is they should be at a certain 'level of wellness' and they should be commended and acknowledged for having considered that there is a need to make serious lifestyle adjustments. An assessment of the client's needs is the necessary starting point when considering health promotion or education (La-wton, 1999). If a client does not know that his over-indulgence has been detrimental to his health he may not realize that he can seek support to reduce his alcohol consumption. This would be noted as 'felt need'; the client perceives a need that may lead him to express a request for educational support. Lawton (1999) said that not all felt needs will become an expressed need as there may be barriers to expressing needs, such as a lack of motivation or a lack of assertiveness skills. While the client is in hospital, the nursing assessment can obtain valuable data into how healthy the client perceives himself to be. This would be an important 'opening line' for the nurse—patient interaction and the development of trust. Prevention of disease In the case of a client who has an alcohol problem, health promotion relates to the prevention of disease by reducing consumption. Planned health education should be implemented following an assessment - the purpose being to assist, rather than to force or demand, the individual's lifestyle change. Rankin and Stallings (2001) propose a 'self-regulation model' which advocates that a person's understanding of their illness will be a critical factor in the decision about treatment. They argued that people do not operate solely on a cognitive basis but also process information emotionally. Thus, the nurse should use cognition and emotion to 'drive health-promoting behaviour that is consonant with his or her desired selfactuahsation' (Rankin and Stallings, 2001 p56). Prochaska and DiClemente (1984) introduced a 'Stages of Change Model' that identifies four phases in an individual's motivation to adopt a healthier lifestyle: the pre-contemplation, contemplation, action and maintenance phases. Pre-contemplators may demonstrate change once the pressure is on, but they return to their problematic behaviour once the pressure has eased. Therefore, it is important to ascertain the client's intention and motivation to remove or reduce alcohol consumption. It will then lead to the contemplation phase, where the client is aware that his health will deteriorate if a change in drinking habit is not made. Readiness to change is required from the client which will then lead to preparation for change; the implementation of an action plan and maintaining ‘the healthier lifestyle'. The client’s insight and nurse's support Cognition by the individual is important, that is, can he identify concrete symptoms of alcohol dependence, what causes him to misuse alcohol, how long has he depended on alcohol and what have been the consequences so far? Dependence is a state in which a person requires a steady amount of alcohol to avoid experiencing the symptoms of withdrawal (i.e. negative reinforcement). Cameron (1985 p390) suggests that alcohol dependence is a, '...state, psychic and usually also physical, resulting from taking alcohol, characterised by behavioural and other responses that always includes a compulsion to take alcohol on a continuous or periodic basis'.The nurse obtains data to plan an educational strategy by establishing a rapport, using attentive hstening skills to explore the client's motivation towards adopting a healthier lifestyle, and to provide support to develop self-regulatory skills to reduce their problem. Assessment of alcohol dependency An assessment of an individual's alcohol dependency can be undertaken using the CACE (Cut-out, Annoyed, Guilty, Eye-opener) methodology (Elvin, 1984).The assessed level of dependency will then act as a basehne against which an individual can measure his progress. The four questions in the CAGE questionnaire are: Educational models Health promotion and health education models, such as the 'Theory of Reason Action' (Ajen and Fishbein, 1980) and 'Health Behef Model' (Becker, 1974) explain relative behaviour by an individual in qualitative terms. These models can provide nurses with an insight into how an individual's behaviour, i.e. drinking alcohol, and the influence of the social environment, can both act as predictors of their behavioural intention. The nurse's cognition can influence the patient's health outcomes. Therefore, a cooperation and mutual participation model of health education can be adopted when educating patients about lifestyle changes. It embraces the notion of friendship and imparting of expert advice (Coates, 1999). Communication style The nurse must convey information to the clients in a persuasive manner. The nurse-patient relationship is based on at least three different forms of'social power' (Rankin and Stalhngs, 2001): • Legitimate power - the nurse has educational knowledge about the subject matter and her role obligation as a health promoter • Expert power - the nurse has 'superior' knowledge and the ability to understand the physiological and social damage caused by alcohol misuse • Persuasiveness and informational expert power - the manner by which the nurse imparts life skills and educates patients. The client requires emotional, feedback, informational and instrumental support. Emotional support requires the nurse not to stigmatize or label the client as 'an alcoholic'; the nurse shows acceptance and demonstrates a commitment to assist the individual to consider the harm that alcohol is causing and shows care and concern for the wellbeing of the client. The nurse could also involve the family in supporting the client. Feedback support is achieved by active listening while assessing how and when alcohol is consumed. The nurse allows the client to vocalize his concerns and gain insight into his problem. Informational support is the development of coping strategies that the chent could adopt by providing him with supportive interaction. Finally, instrumental support is to direct the client to available resources to assist him, e.g. seeking GP referral to attend an NHS drug and alcohol rehabilitation centre. It is necessary not to overload the client with too much information.The extent to which a patient may take advice will depend on many factors, including how much advice is remembered and understood, and how satisfied the patient is with the nurse's style of communication. Rankin and Stalhngs (2001) state that health professionals often try to teach too much in a short time causing a 'learning overload'. The patient will feel powerless, frustrated and defeated in tackling their drink problem. Case management approach and the promotion of self-regulation The on-going assessment of the client's needs is done without passing any value judgements during the interaction, otherwise it will not motivate the client to change 'unhealthy' behaviours. The development of a 'client-helper' relationship will evolve over time with the continuity of consultation and support provided by the same nurse. This supportive relationship must be maintained to promote 'insightful' learning in the client. Egan's (1990) writing on 'The Skilled Helper' suggested that carers need to humanize the helping process by adopting a pragmatic approach. He named a 'No Formula Approach to Goal Setting' whereby the nurse guides the client to set his own agenda and goals to accomplish a realistic drinking pattern. Furthermore, a skilled nurse who possesses confldence, competence, communication and caring (Rankin and Stallings, 2001) would be more successful in promoting the client's selfefBcacy (Bandura, 1998), meaning that he will think about his actions and will learn how to self-regulate his drinking habits. The nurse should demonstrate that she has expertise, credibility, knowledge, skills, attitude and understanding. She must show warmth, genuine interest in the client's welfare, empathetic understanding and must demonstrate active listening. This will promote the client's self-esteem. It will convey to the client that his is worthy of the nurse's time and commitment. The client learns to trust the nurse, and in return, the nurse gains the patient's confldence. Skilled questioning by using closed- and open-ended questions is essential because it serves to encourage conversation, promote information gathering and clarifies the issues involved. It can also inform the nurse about the client's feehngs and beliefs, identify problems, check whether the client is listening and focus the discussions on the maintenance of healthy lifestyles. A person-centred care approach helps to develop a professional relationship. It is essential that the nurse recognizes the importance of respecting her client while making a conscious effort to engage her client in the decision-making process. Heather and Robertson (2000) reported that problem drinkers drink to reduce their self-awareness of the social or domestic problems that they may be facing, and they try to escape from many of their stresses, worries and anxieties by consuming alcohol. It becomes a vicious circle, and they try to reduce their awareness of the problems which have arisen from drinking by drinking more. The 'dulled' mind of the drinker (see Part 1) externalizes the problem and they may blame others as contributors to the problem, and thereby sabotage their own attempts to resolve the problem. There are cases when individuals have gone into 'spontaneous remission', meaning that the person gives up problem drinking of his own accord, and this may be due to a change in his social life. Once the factor(s) that led the client to drink is identifled, the nurse could guide the 108 British Journal of Nursing, 2007. Vol 16, No 2 individual to plan and craft his strategy to adopt a healthier lifestyle where he is not dependent on alcohol. Crafting a strategy and goal setting Nurses should identify the clues that her client is drinking (see Part 2) (Paton, 1994). However, the chent should not be made to feel bad that he misuses alcohol. Ask the client to keep a drink diary and record the amount of alcohol consumed each time, what time of the day, when is the urge to take a drink, how do you feel before and after the drink? In this way the client takes the responsibility to set his own target to identify how he can reduce the intake of alcohol and find alternative solutions. Specialist referral and help resources The client may be referred to counsellors and self-help groups, including Alcoholics Anonymous and the Council on Alcohol, which give advice about alcohol problems, counselling, psychotherapy, social skills training as well as family and marital therapy. The nurse can help the client identify the role models that the client can look up to as an example. Medical treatment Detoxification-tmay be useful if the patient is physically dependent on alcohol. Chlorniethiazole may be prescribed, but patients will need to take time off from work and have a supportive family while taking the medication. Alcohol sensitization drugs such as disulfiram (Antabuse®) 200 mg daily can also be prescribed but family supervision is needed because if the patient drinks and takes the medication then he or she can experience severe headaches, heart palpitations, nausea and dizziness (Paton, 1994). Maintain contact and continuity of care It should be the client's choice to adopt a healthy lifestyle. He or she cannot be coerced to give up alcohol. It is important to maintain some form of therapeutic communication with the client so that he or she does not feel like a parcel being passed on to other agencies (Paton, 1994). Conciusion Nurses are well placed to contribute to the cUent's rehabilitation, and they can add to the wider debate about what is problematic with alcohol use. Irrespective of whether or not we are helping to treat patients or simply discussing drinking habits with teenagers, insight is an important concept. Nurses need insight into the reasons why alcohol is discussed in terms of a 'problem'. Communication is central to the understanding of alcohol abuse coupled with the careful coordination of psychological support with the treatment options chosen. Because alcohol affects perception, mood and physiological functions it is entirely appropriate that the nursing response is integrative, ensuring that patients understand what is on offer and why. HH

National Health Company (NHC) became one of the nation’s leading providers of healthcare during the early 2000s, through aggressive mergers and acquisitions. The company provides both in and out patient care such as convalescent care, rehabilitation, physical therapy, outpatient surgical centers, ultrasounds, mammograms, MRI’s, CT scans, and other medical services. The company’s rapid expansion initially resulted in a substantial amount of profit and success in the healthcare market. However it became increasingly difficult to maintain the growth and expansion in light of the economic climate, continued pressure from Medicare, the insurance companies to cut costs, competition from other health field carriers and the concern over potential government funded health care programs. As the NHC’s management failed to sustain the expected growth, its management resorted to other strategies that not only maintained the expectation of its shareholders, but would also allow management to keep their extravagant life style.In this case, we will follow the struggles and anguish faced by Karen Larson, NHC’s Chief Financial Officer, as she battles her way through making the right financial and corporate governance decisions and not to allow herself to be allured, by fancy titles, avarice and greed as well as upper management pressure placed before her. We will present not only the decisions she has to make but also the outcome of her decisions.

Background

National Health Company (NHC) is one of the nation’s largest providers of healthcare. It is ranked in the top ten nationally in terms of size and revenue. The company reached its ranking by expanding rapidly through aggressive mergers and acquisitions throughout the late 1990’s through the 2006. The company had 50 facilities across the nation in 1990. By 2006the company had purchased another 28 hospitals and 45 outpatient rehabilitation facilities from National Health Enterprise.In 2003, NHC purchased ReLive, a major healthcare chain. In 2005, NHC acquired Medical Surgical Corporation, Novacare, Health Imaging, Horizon and several other healthcare providers, with acquisition costs totaling approximately $2.5 billion. The buying binge positioned the companyas one of the major players in the healthcare industry.As the expansions continued, the NHC’s stockholders became accustomed to a period during which they enjoyed double digit growth rate in their investments. Yet, once this growth began to truly slow down, management and Karen Larson, NHC’s Chief Financial Officer (“Karen”) did not pay any heed but instead took various steps to ensure that the price of the stock would continue to soar.

In December 2008, Karen was celebrating a triumphant moment in her career. She had been made the CFO in a company she loved. For Karen, this moment did not come soon enough. For 20 years, she had set her sight on this position. She had toiled in the trenches, putting in long hours and sacrificing even her vacation time in hopes of attaining her dream job. Achieving this position was a fitting culmination of her years of dedication. It was a richly deserved reward that she cherished and relished. Now Karen was too pre-occupied with her thoughts. As she sat huddled in the corner of her dark prison cell, surrounded by belligerent, mentally unstable inmates, Karen Larson’s mind could not help but revisit the fateful day when her plunge from the lofty perch in a major corporation to the bowels of prison began. Painfully, it was time for her to trace back her steps to what had brought her here.

The Plan

No sooner had Karen settled on her new position, when her troubles started. Approximately nine months into her new job, Karen Larson was lying awake, sleepless and listless on her bed. Her thoughts wandering around the meeting she had earlier in the day with several other members in upper-level management. George Dawson (“George”), the CEO of the company had gathered all the members of upper-level management with direct relations to the finance and treasury departments. George had started the meeting with a speech about how proud he was to be working with such trustworthy and loyal associates, and how he was very fond of everyone and how they were all like family to him. After George’s welcoming introduction, the real topic of the meeting came into play. George stated that, “I’m sure you’re all aware of our current financial position as a company.” Karen and everyone there nodded with the understanding of his statement. He continued, “This recent quarter has been very bleak, the bleakest one this company has ever seen in its history.” Everyone continued to nod in agreement with his words.

George went on, “However, I believe our company can pull through this stumble. All I ask is a small favor in order to bring the company to new heights.” A deep silence swept across the room in the anticipation of his next words. “All I ask is that we hide the stumble we had this quarter from the public. Not everyone in the public might agree with our strengths and abilities. And if word got out that we the giant in the healthcare industry was faltering, it would hurt the company as a whole.

And we wouldn’t want that now would we?” Whispers started out among everyone all at once, at the notion of what was being asked of them. George, the CEO of the company, the one that she had looked up to, was asking her and everyone else in the room to commit fraud and falsify the accounting books and records. George started to silence the whispers, as he continued, “I will hold personal responsibility in this act and request. All I’m asking for is to make this one quarter look positive to the eyes of the public. And next quarter, I’ll ensure the company truly has a positive quarter. I’ll let you all think it over for a few days, and we’ll continue this meeting then.” Over the next several days Karen agonized over the decisions that she was going to have to make, yet there were so many unanswered questions. These questions continued to spin in her mind. Was she really a part of the play to deceive the public? And if she wasn’t, should she tell someone about the company’s wrongdoings and the CEO? She thought about the sincerity ofGeorge Dawson when he stated that he would bring the company into positivecash flow over the next quarter, in line with the financial markets expectations. Then she thought about all her fellow associates,all of her friends and all of the people who worked under her. She hadbeen working for NHC for over 20 years, she had worked hard and diligently to gain her last position as Chief Financial Officer. She had also worked hard to gain the trust and loyalty of her fellow associates. However, what the members of top management had asked her to do against the oath she had sworn when she became a CPA, and her fiduciary duties as one of the officers in the company. It also went against the very morals and fibers of her upbringings and had left her in utter turmoil. She continued to ponder. What would have been the outcomes if the company had reported a loss? What would have been the outcomes if she and those involved did not get caught in the fraud they were about to commit? What was she going to do?

The Afterthought

A debate raged in Karen’s head. She thought if she agreed to commit fraud then the company would have no reason to lay off any of their workers. All of the jobs would be saved. But then what if the jobs were saved but the investors lost their money? She shook the thoughts out of her head. It was only going to be this one quarter, as far as she could tell and dared to believe and hope for. She convinced herself then that agreeing to commit to the act would be the best course, especially if everyone else in the meeting agreed to it. She didn’t want to be the outcast, nor did she want to disappoint everyone. She didn’t want to constantly have to look over her back with all the ridicules about why she didn’t go along with the decision. And she definitely wasn’t going to tell anyone for fear of losing her own position in the company; the position that she had worked so hard to achieve. Karen had finally decided that she was going to accept the CEO’s plea.

The next meeting took place around October of 2009. The meeting room was quiet. All her fellow upper management associates looked tired, as if they too didn’t get very much sleep the last few days. But they also all had a stern look; she could tell that everyone else probably went through a similar ordeal to her own. She could also see in their eyes, as they waited for George, that they were all going to agree with what George had proposed a few days earlier.As George walked through the doors of the meeting room, he was quick to notice the deadly silence, and was quick to break it and get down to business. He asked,“So has everyone come to a decision?” They all nodded their heads. “What is it then?” George asked, “Are you with or against me?” A short silence fell over everyone, as no one seemed willing to be the first to admit to conspiring to the devious plan. Then Patricia Kim the corporation’s in-house counsel stood up and gave her answer, “I agree to your idea George and stand behind you and your decision all the way.” At that moment, everyone else was quick to chime in with similar affirmations.The rest of the meeting went into a discussion of how they were going to hide this from the public and cover their tracks to make it difficult for an auditor to find the deception, if one ever came to investigate.

The plan that they came up with was to decrease a contra asset account as well as the expense accounts, either of which would increase earnings and correspondingly the assets. In addition, they were going to create fictitious journal entries to correspond with the generally accepted accounting principles. Furthermore they were going to create false documents to support the bogus accounting entries.After the meeting adjourned, George came into Karen’s office and said “we are going to be reporting all of this additional income and with the capital gain NHC had from the sale of an asset this year, I am concerned about the inability from a cash flow standpoint for NHC to pay its corporate income tax. We need to find a way to offset the company’s potential tax liability, which in part was due to a large capital gain from the sale of an asset and I would like you to consider some of the tax shelters out there.” Karen wanting to help out George came across a tax shelter, called “Son of Boss”, 11which was designed to reduce capital gains. The transaction is a “listed transaction” with the IRS. However, George had made it clear that it was necessary to defer any immediate issues with their taxes with the Securities and Exchange Commission (SEC) or the Internal Revenue Service (IRS) and requested that Karen not file the listed transactions form with the IRS. Karen complied with this request in order to please her boss.The Aftermath The plan went off without a hitch. Everything had gone according to plan. However, the next quarter rolled by and passed rather quickly and still George didn’t or couldn’t hold up his end of the bargain. They all held another similar meeting, and George asked to continue the plan for another quarter. One quarter after another came and passed with no end to the accounting and financial subterfuges insight. Then one day, rather unexpectedly and without discussing it with anyone, George sold his stocks of NHC. Even though NHC’s business was supposedly booming, the first of National Heath Company's accounting problems started to surface in late 2010 after George sold $85 million in stocks several days before the company posted a large loss, the first in the company’s history. The SEC started to investigate whether or not George’s decision to sell his stocks was related to the posting of a large loss. NHC hired an outside law firm to review George’s stock sale in order to try to postpone the SEC’s investigation. The outside law firm concluded that the sale and profit loss were not related. This however did not ease the SEC's suspicions. The SEC not only looked into the stock sale but began examining the books and records of the company along with the FBI. As the investigations progressed, various employees were interviewed, including Karen. The FBI and the Department of Justice met with Karen and offered her a reduced sentence if she would come clean with what she knew. On the evening of June 13, 2012,FBI agents executed search warrants at the company's headquarters after the company's CFO Karen agreed to wear a wire, in which she was able to get George to talk about the fraud. A number of months thereafter, the Federal Grand Jury issued indictments against all upper management, including Karen for committing fraud, for falsifying NHC’s books and records, and for aiding and abetting to defraud shareholders. Now, less than a year later, Karen agreed to a plea deal in which she would be sentenced to 18 months in prison and a fine of $500,000 in return for her cooperating with the government. Had she not cooperated with the government she could have received 10 years. As Karen Larson sat outside the courtroom waiting to testify for the government against George, the government’s first defendant, she began to recollect her thoughts on her misguided actions and the ordeals she would now have to go through. She no longer was a CFO, she no longer had a job, she lost her CPA license, she lost her right to practice before the IRS, she was facing 18 months in prison and when she get out of prison, she could look forward to repaying $500,000 in restitution.What could she have done to avoid these problems, especially of the devastating pitfall of languishing in prison for 18 months? How she could be so foolish, Karen muttered to herself in retrospection. What was she thinking? How could she possibly believe that the fraud would only last a quarter? George was a human, not a god. Karen sighed deeply. She had allowed herself to be deceived. She had been myopic to think that she could save her own skin and her colleagues’ jobs through fraud. Perhaps now, Karen thought bitterly, she would be able to clearly discern her misguided actions to ensure that she never acts in that manner again. With at least another year of her life devoted to testifying on behalf of the government against other defendants with respect to the fraud committed by NHC and its officers and directors and 18 Burch, R. G. (2006). Director oversight and months of prison time yet to serve, Karen will certainly have sufficient time to dwell on all her missteps.

I need to answer the following 2 part question, thank you

4. Aside from participating in the scheme,

what are Karen Larson’s other options

in face of the dilemma?

5. What are the pros and cons of each of

her options?