ADM 2336 Lecture 14: Chapter 14

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Catherine Elliott

Document Summary

Organizational culture: shared social knowledge within an organization regarding the rules, norms and values that shape the attitudes and behaviours of employees. So ingrained that employees simply don"t talk about it. The beliefs, philosophies, and norms that a company explicitly states. Ex: published documents, verbal statements made to employees by managers, information on the website. Observable artifacts: the manifestations of an organizations culture that employees can easily see or talk about: symbols such as corporate logo, web-site, uniforms, physical structures such as office layout and design, language such as slogans. Acronyms: stories such as founder and how he found company, rituals and routines, ceremonies. A strong culture: employees agree about the way things are supposed to be (high consensus) and their behaviours are consistent with those expectations (high intensity) The hardware and software division have rather different beliefs, values, and assumptions. This illustrates the operation of: symbolic culture, ritual culture, strong culture, subcultures, pathological cultures.