ADM 2336 Lecture : ADM2336 - Chapter 10 Communication
3 Feb 2012
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Document Summary
What is communication? y the process by which information is exchanged between a sender and a receiver. A model of the communication process - exhibit 10. 1. Conflicting role demands: balancing task and social-emotional functions y the mum effect, the tendency to avoid communicating unfavourable news to others. Flow direction (how communication flow"s): y downward: from higher to lower levels in organization hierarchy y e. g. : from supervisors to subordinates y types of information. Feedback concerning job performance y upward: from lower to higher in organization hierarchy y e. g. from subordinates to supervisors, types of information y routine information about lower-level operations y notifications about problems y complaints and suggestions y. Lateral/ horizontal: at the same level in organizational hierarchy y between employees of same rank y in same department or different departments, types of information: y exchange of news and information y related to interpersonal relationships y. Informal - does not follow the official chain of command.
