ADM 2336 Lecture Notes - Lecture 1: British Thermal Unit, Job Performance, Boosterism
9 Mar 2018
School
Department
Course
Professor
Document Summary
Employees" behaviour under employees" control contributes positively or negatively to organizational goals. Goal isn"t necessarily revenue or profit, but accomplishment. Behaviours that are directly involved in the transformation of resources into the goods or services. Responses to demand that occur in a normal routine or predictable way. Responses to tasks demand that are unpredictable, novel, or unusual. Developing ideas or outcomes that are novel and *** Tasks are not simply performed versus not performed. Poor performers may fail to complete required behaviors btu the best performers often exceed all expectations. Voluntary activities that contribute to the organization by improving the work setting. Behaviours that intentionally hinder organizational goal accomplishment. Property deviance: harms the organizations assets and possessions. Production deviance: reduces the efficiency of work output. Personal aggression: hostile verbal and physical actions directed toward other employees. Performance management process: prerequisites, performance planning, performance execution, performance assessment, performance review, performance renewal and re- contracting.
