COMM 203 Lecture Notes - Lecture 3: Balanced Scorecard, Organizational Behavior, Formal System
Document Summary
Method of performance measurement that rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance: behavioural observation scale (bos): variation of bars, which uses all behaviors necessary for effective performance to rate performance at a task, organizational behavior modification (obm): plan for managing the behavior of employees through a formal system of feedback and reinforcement. Measuring results: management by objectives (mbo): in which people at each level of the organization set goals in a process that flows from top to bottom, so employees at all levels are contributing to the organization"s overall goals; these goals become the standards for evaluating each employee"s performance, balanced scorecard: an organizational approach to performance management that integrates strategic perspectives including financial, customer, internal business processes and learning and growth, go beyond meetings and traditional financial targets, and recognize and simultaneously monitor the progress of other important goals such as customer and employee satisfaction.
