REC101 Lecture Notes - Lecture 14: Role Conflict, Laissez-Faire, Reputation Management
3 Apr 2013
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Document Summary
The process by which messages of meaning are shared by sender and receivers. Communication includes any form of human expression, written, verbal, or body language. Informal social networks (groups outside of formal structure) Public relations are the strategic management of relationships between an organizations and its diverse public, though the use of communication, to achieve mutual understanding, realize organizational goals and serve the public interest. Applying the public relations function to the business of sport. Autocratic high task oriented, low supportive. Consultative high task oriented, high supportive. Laissez- faire low task oriented, low supportive. *conflict is a key reason why the communication process breaks down* One or more of the parties must be involved in preventing one or more of the other parties form achieving their goals. Task conflict disagreements about the content work to be done. Relationship conflict - disagreements that involve tension and friction; conflict personalities. Process conflict disagreements about how work should be completed.
