MKT 3230 Lecture Notes - Lecture 5: Henry Mintzberg, University Of New South Wales

• School: University of Manitoba
• Department: Marketing
• Course: MKT 3230
• Professor: Grant W.Wainikka

Document Summary

Goals where they help to resolve work group conflicts, influence individuals or teams as they work, select the most effective communication channels, or deal in any way with employee behavioural issues - Controlling: involves monitoring, comparing and correcting work performance; Role description examples interpersonal: roles that involve people and other duties that are ceremonial and symbolic in nature figurehead. Liaison number of routine duties of a legal or social nature responsible for the motivation of subordinates responsible for staffing, training and associated duties maintains self-developed network of outside contacts and informers who provide favours and information. Acknowledging mail doing external board work performing other activities that involve outsiders. Informational: roles that involve receiving, collecting and disseminating information monitor.