POLS 2250 Lecture Notes - Lecture 7: Canada Revenue Agency, New Public Management, Passport Canada
30 Mar 2016
School
Department
Course
Professor
Document Summary
Week 07 from bureaucracy to new public management. A creative and dynamic process of public sector restricting that improves the delivery of services to clients by sharing governance functions with individuals, community groups and other entities. Rooted in npm paradigm steer rather than row need for innovation, exibility and superior service delivery. New skill set for public servants required. Many variants of asd, but all possess common characteristics desire for cost ef ciency. Exible nancial and human resource management accountability frameworks service/performance standards evaluation. Can occur within government or in partnership with private and voluntary sector. Better co-operation between departments governmental departments co-ordinating efforts (horizontal management) Co-location multiple of ces located in same building or suite. Single window seamless service delivery across departments and levels of government (e. g. service. Use of new technologies computer and information technology (e. g. internet presence; e- lling; kiosks) Service agencies physically removed from departments; less rigid control/accountability (e. g. cfia or.
