MCS 2000 Lecture Notes - Lecture 3: Nonverbal Communication, Hearing Loss
13 Oct 2016
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Why do you need to understand communication styles: everyone has a preferred communication style, your style may not be the same as that of your colleagues, employers, or clients. Additional strategies: audio/video recording, peer feedback, instructor feedback. Learn to adapt: get out of your comfort zone: be open to new ideas, be exible, able to adapt, be assertive, able to both express and receive ideas, all of this creates a more collaborative co-worker and employees. Passive listening: hearing the words being spoken without actively ling attention to their meaning. Use clear, ambiguous language: ambiguous: many possible meanings unambiguous: only one clear meaning. Avoid upward in ection: view examples online to learn to listen of the pattern, when you go up at the end of a sentence, it sounds like you are asking a question. Avoid language that triggers a negative response: come up with alternative phrasing.
