HROB 2090 Lecture Notes - Lecture 13: Organizational Conflict, In-Group Favoritism, Negotiation

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2090
• Professor: sina

Document Summary

Interpersonal conflict is a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another: conflict often involves antagonistic attitudes and behaviours. Causes of organizational conflict: a number of factors contribute to organizational conflict: Interdependence: when individuals or subunits are mutually dependent on each other to accomplish their own goals. Interdependence necessitates interaction and implies that each party has some power over the other. Interdependence does not always lead to conflict and it can be a good basis for collaboration through mutual assistance. Ambiguity: ambiguous goals, jurisdictions, or performance criteria can lead to conflict, the formal and informal rules that govern interaction break down, ambiguous performance criteria are a frequent cause of conflict between managers and employees. Scarce resources: conflict often surfaces in the process of power jockeying. Limited budget money, secretarial support, or lab space can contribute to conflict: scarcity can turn latent or disguised conflict into overt conflict.