FRHD 3400 Lecture Notes - Lecture 12: Verbal Behavior, Mirror Neuron, Acculturation
22 Aug 2016
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Observation skills allow you to know what is going on int the here-and-now of the session non-verbal = what are their gestures and expressions telling you verbal = what words are they using, switching topics, type of statements. Observe verbal behaviour patterns of selective attention how does your attention in uence what is said? how does the client switch or stay on topics? client key words abstract and concrete conversation. Observe con ict, incongruities, and discrepancies you are trying to resolve these discrepancies, incongruities, and con icts. Individual and multicultural variations for a brief (but helpful) summary of cultural di erences, visit www. expats-moving-and-relocation-guide. com/nonverbal- communication. html e. g. in turkey, no" is signi ed by raising one"s eyebrows and smiling in japan may indicate discomfort. I statements and other statements internal vs. external attributions we need to nd a good balance between these attributions. Identifying the key emotions of a client feed them back to clarify a ective experience.
