BUS 360W Lecture Notes - Lecture 6: Signature Block, Space Bar
8 Mar 2016
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Accuracy of details: when you sign your name to a formal letter you are held accountable for the details included in the message. Direct phone line goes in the end of the letter. Space bar twice and then you put the postal code: dateline: 1-3 spaces, insider address: Curtesy title (mr. ms) professional or academic titles (phd, prof) White space above and white space below. If your signature page is on the second page of a letter,, you must put their company name on the bottom of your signature block. When you are responding in a positive way to a complaint- you are giving them what they asked for: an explanation, an apology, money, terms to an agreement, ect. Be direct: i need to apologize for, i want to. These are all taken in a way that makes it sound in sincere. You need to take responsibility for the actions and then move forward.
