SSW212 Lecture Notes - Lecture 9: Interpersonal Communication, Social Emotions, Body Language
Document Summary
What are emotions: our experiences and interpretations of internal sensations shaped by physiology, 03/27/2020 perceptions, language and social experiences: emotions, or feelings are part of our lives, they are important in interpersonal communication. 4 components of emotions: physiological, cognitive interpretations, verbal expression, nonverbal. Emotional basis: 4 primary emotions, sad/unhappy, leads to depression isolation, mad/angry, positive or destructive, glad/happy, better mental health, scared/fear, anxiety, phobias, avoidance/good, 2 additional emotions, disgust, avoidance; anger + fear, surprise, happiness; fear. Emotional basics: puzzled, sympathy, embarrassment, guilt, pride, jealousy, gratitude, admiration, contempt, frustration, are social emotions that come from primary emotions, emotions are learned from one"s community, culture, family members and peers, not seen in every culture. How to identify emotions: how do you know what a client is feeling, verbal expression, explicit and implicit, facial expressions, body language, pacing, tone of voice, behavioral patterns, metaphors, autonomic physiological responses, presentation, gestures, posture, fidgeting.
