Police Foundations SOC225 Lecture 5: Origins of Conflict
4 Jun 2016
School
Department
Professor
Document Summary
If managed effectively, can have positive results: de-escalate situation. People may change their position on an issue or grow to accept differences in opinion. It may reveal deeper issues that need resolution. Failure to effectively manage = negative results conflict may escalate: deterioration or termination of a relationship, management styles used depend on: Thomas-kilmann conflict mode instrument five styles of handling conflict: avoider, accommodator. Collaborator: may need to use more than one style in a situation. It can have positive or negative outcomes, depending on how it is addressed/managed/resolved.
