Police Foundations LAW210 Lecture Notes - Lecture 5: Emotional Contagion, Voicemail
16 Jun 2018
School
Department
Professor
1
POLICE FOUNDATIONS-LAW210
LECTURE 5
Interpersonal Relations and Conflict Management
Emotions
Aspects of emotions:
• Physiological (within your body) changes-often accompany strong emotions
• Nonverbal reactions- can give away an emotional state, and in some cases can actually
create an emotional state
• Sometimes you can figure out how you are feeling based on your reaction
• We can re-think the meaning of emotionally charged events in ways that alter their
emotional impact ( seeing a lost job as an opportunity for growth)
Emotions:
• Primary emotions- anger, joy, fear and sadness
• Emotions can range from mild to intense
• Influences on emotional expression could include personality, culture gender identity,
social conventions, fear of self-disclosure and emotional contagion
Guidelines for expressing emotions:
• People who know how to express their emotions are healthier, and under expression of
emotions can lead to serious health risks, as can over expression
• Expressing emotions effectively in relationship can improve the relationship
Recognizing your feelings:
• Being aware of your feelings is important, as is being able to identify them. This allows
you to be better able to manage them
• Understanding the difference between having feelings and acting them out can help you
express yourself constructively in tough situations
Ways people express a feeling verbally:
• Single words, I am angry
• Describing what is happening to you, I can’t breathe, I can’t stop thinking about it
• Describing what you would like to do. I feel like giving up, I want to jump up and down
• Using a code, e.g., I guess there isn’t much happening this weekend, so if you are not
busy, why don’t you drop by? I am lonely or I am bored
When to express emotions:
• First flush of a strong emotion might not be the best time. Think it through and rehearse
what you will say
• Being rushed, tired or distracted might also impair your ability to express yourself well
• Make sure the recipient of your message is ready to hear you as well
How to express emotions effectively:
• Make sure your language reflects that you are responsible for your feelings
• I statement. I am getting agree vs you make me angry
• Be mindful of the communication medium. Email vs voicemail vs text
Managing difficult emotions:
• Helpful emotions- emotions that contribute to effective functioning
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Emotions: primary emotions- anger, joy, fear and sadness, emotions can range from mild to intense. Influences on emotional expression could include personality, culture gender identity, social conventions, fear of self-disclosure and emotional contagion. Guidelines for expressing emotions: people who know how to express their emotions are healthier, and under expression of emotions can lead to serious health risks, as can over expression, expressing emotions effectively in relationship can improve the relationship. Recognizing your feelings: being aware of your feelings is important, as is being able to identify them. This allows you to be better able to manage them: understanding the difference between having feelings and acting them out can help you express yourself constructively in tough situations. Ways people express a feeling verbally: single words, i am angry, describing what is happening to you, i can"t breathe, i can"t stop thinking about it, describing what you would like to do.
