PSY 209 Lecture Notes - Lecture 19: Job Satisfaction, Organizational Commitment, Job Performance
2 May 2018
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PSY209 NOTES – 4/12/2018
Job satisfaction
- Collection of attitudes that people have about their job
- pleasurale, positie eotioal state resultig fro the appraisal of oe’s jo or jo eperiee
Two Aspects
- Facets (dimensions) satisfaction
o Work
o Compensation
o Boss
o Co-worker
o Promotions
o Factors treated independently
- Overall Satisfaction
o Average or total of the attitudes that individuals hold towards various facets of their job
How to measure:
o Likard: 1-7 scale
▪ Not used often
o Non-verbal face scale
▪ Not often
o Job description index
▪ People, pay, supervision, promotion, work itself
▪ Ask yes or no question:
▪ A I ell paed? Yes or o?
▪ Do I get alog ith oorkers? Yes or o?
▪ Score for each individual facet
Minnesota Satisfaction Questionnaire
- Very dissatisfied 1 to er satisfied 5
- Score for each facet and then get a total score as well
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Document Summary
Collection of attitudes that people have about their job (cid:862)pleasura(cid:271)le, positi(cid:448)e e(cid:373)otio(cid:374)al state resulti(cid:374)g fro(cid:373) the appraisal of o(cid:374)e"s jo(cid:271) or jo(cid:271) e(cid:454)perie(cid:374)(cid:272)e. Facets (dimensions) satisfaction: work, compensation, boss, co-worker, promotions, factors treated independently. Overall satisfaction: average or total of the attitudes that individuals hold towards various facets of their job. How to measure: likard: 1-7 scale, not used often, non-verbal face scale, not often. Very dissatis ed (cid:894)1(cid:895) to (cid:448)er(cid:455) satis ed (cid:894)5(cid:895) Score for each facet and then get a total score as well. Person: dispositional factors, high extraversion and conscientiousness --> higher level of satisfaction, high neuroticism (emotional instability) --> lower satisfaction. Is the process fair: raises, promotions, layoffs, work assignments, the two types (distributive and procedural) interact. In distributive process, if not getting what u want, u consider the procedural aspect of it and see whether injustices were involved with the process: mood and emotions.
