NSE 13A/B Lecture Notes - Lecture 2: Unconditional Positive Regard, Edwin Jarvis, Active Listening
30 Nov 2017
School
Department
Course
Professor
Document Summary
Ethical and legal responsibility to maintain the confidentiality and privacy of client health information. If not in the circle of care, cannot access pt. med records. Privacy, interruptions, physical environment, dress, note taking. Introductory, working(open/closed ending questions), closing (health strengths,weaknesses, address them. Indicate what questions you are going to ask, ensure that confidentiality is a priority(only hcp involved can access ) Asking questions allow for reliability (difficulty remembering, honesty, do they speak the same language, indicate time frame. S- severity- how does the pain compare with other pain you have experienced, quantifying, using a scale. Communication is all behavior, conscious and unconscious, verbal and nonverbal, including, for example, tone of voice, facial expressions, gestures, and body posture. Critical reflection is necessary to control nonverbal com. during interview and physical exam of pt. Words and gestures interpreted must have specific context in order to have meaning. Communication and critical self refletion are foundational skills.
