MHR 600 Lecture Notes - Lecture 11: Absenteeism, Job Satisfaction, Organisation Climate
6 Dec 2016
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Document Summary
Diversity has become a big business because of a number of very expensive class action lawsuits. But the numbers are not headed in the right direction: In the financial industry, white women"s representation as managers dropped from 39% to 35%, and black men"s from 2. 5% to. Most diversity programs are not resulting in more diversity. Companies are using the same approaches they"ve used since the 1960s. Firms have long relied on diversity training to reduce bias on the job, hiring tests and performance ratings to limit bias in recruitment and promotions, and grievance systems to give employees a way to challenge managers. But laboratory studies show that this kind of force-feeding can activate bias rather than stamp it out. You won"t get managers on board by blaming and shaming them with rules and reeducation. The positive effects of diversity training rarely last beyond a day or two, and it can activate bias or spark a backlash.
