ITM 707 Lecture Notes - Lecture 6: Westjet, Southwest Airlines, Rainbeaux Smith

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 707
• Professor: Nuru Huda

Document Summary

Westjet airlines: information technology governance and corporate strategy. Westjet airlines was founded in 1996 by clive beddoe and three business partners who was inspired by the u. s. southwest airlines that disrupted the airlines industry with low-cost carriers. Branded as one of the most admired companies in canada and many other awards, Westjet airlines looks to continue its path by providing innovative, top-class experience and yet affordable services to its customers. In the beginning, westjet airlines were competitive in their it department where they were amongst the first few airlines that provided electronic ticketing to its consumers for their convenience. However, now their it systems lack functionality and simply cannot keep pace with other airlines in the industry which is why they have appointed a new cio and executive. Vice president (evp) cheryl smith to undergo a plan to align it with business strategy.