ITM 410 Lecture Notes - Lecture 3: Business Process Management, Business Process, Process Modeling

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Keramati Abbas

Document Summary

Week 3 modeling business processes: defining the scope of process design. Business process management (bpm) = is the art and science of overseeing how work is performed in an organization in view of ensuring consistent outcomes and identifying and taking advantage of improvement opportunities. They act as the bridge between business operations and it systems. They allow us to understand how it systems contribute to adding value to the organization by streamlining its work practices. Why bpm: the first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. Microsoft visio is a stimulation: process monitoring/controlling relates to cpi. Phase 2: process discovery: during this phase, we identify stakeholders, observe, interview, build insight, map the process and its issues, a business process about purchasing equipment. The 3 entities who are engaging with this business process is the site engineer, clerk, and works engineer.