ITM 102 Lecture Notes - Lecture 2: Management Information System, Transaction Processing, Business Intelligence
27 Nov 2017
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May be tied to functional area or be cross-functional. Can be seen as collection of business processes. Perform & record daily routine transactions necessary to conduct business. Allow managers to monitor status of operations & relations with external environment. Serve predefined, structured goals & decision making. Data & software tools for organizing & analyzing data. Used to help managers & users make improved decisions. Provides reports on firm"s current performance, based on data from tps. Provide answers to routine questions with predefined procedure for answering them. E. g. what is the impact on production schedule if december sales doubled. May use external information as well tps/mis data. Incorporate data about external events (new tax laws or competitors) as well as summarized information from internal mis & dss. Collect data from different firm functions & store data in single central data repository. Efficient response to customer orders (production, inventory) Decision making by managers about daily operations & longer-term planning.
