ITM 100 Lecture Notes - Lecture 8: Web Conferencing, Enterprise Portal, Business Process

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Joseph Lee

Document Summary

Chapter 8 (helping organizations access, share and use. Opening case bell canada: to stay ahead of competitors, bell has built the marketing knowledge centre (mkc) portal a one stop, self directing learning tool for employees, helping to turn information into knowledge. Increase technology literacy among employees. (increase knowledge of technology among employees: provide resources to employees develop their knowledge and competencies. Information distribution: personal folder, search engine, updates daily, user feedback. Involves capturing, classifying, evaluating, retrieving and sharing information assets in a way that provides context for effective decisions and actions: knowledge management system (kms) supports the capturing, organization and dissemination of knowledge ( know how ) throughout an organization. Shadowing less experienced staff observe more experienced staff to learn how their more experience counterparts approach their work. Joint problem solving a novice and expert work together on a project. Km (knowledge management) outside: crowdsourcing collective intelligence is greather than the sum of its individual parts.