HTH 503 Lecture Notes - Lecture 7: Performance Appraisal, Employee Assistance Program, Performance Improvement

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 503
• Professor: amritabhalla

Document Summary

The strategic importance of performance management: performance management: the process encompassing all activities related to improving employee performance, productivity & effectiveness, goal setting, pay for performance, training & development, career management, disciplinary action, purpose of performance management. Show leadership & accountability at all levels of org. Ensure close ties among appraisal results, rewards & recognition outcomes. Have an administratively effective system w. sufficient communication support. Step 1: define performance expectation: crucial step in employees" understanding of how their work contributes to achieve business results, task performance: direct contribution to job-related processes. Step 2: provide ongoing feedback and coaching: performance improvement plans (pip) focus discussion & facilitate ongoing performance improvement. Highlights in writing employer & employee expectations, complete w/ timeline required to bring performance to acceptable levels. Lists objectives in clear & actionable terms, aimed at improving performance, complete w/ date of follow up & names of parties who engaged in conversation.