HTF 110 Lecture Notes - Lecture 2: Job Analysis, Job Interview

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTF 110
• Professor: Amrita Bhalla

Document Summary

Systematic study of a job to discover its specifications and skill requirements. Used for wage setting, recruitment, training or job-simplification. Job: group of related activities/duties, can be held by one or several employees (cashier) Position: collection of tasks and responsibilities performed by an individual (ex cashier responsible for opening) Step 1: familiarization with organization and its jobs. Step 2: determine uses of job analysis information. Step 3: identify jobs to be analyzed. Phase 2: collection of job analysis information. Step 4: determine sources of job data, human and nonhuman sources. Step 5: data collection instrument design, job analysis questionnaires. Step 6: choice of method for data collection. Phase 3: use of job analysis information. May go beyond descriptions of physical environment. Hours of work, safety and hazards, travel. Ksaos (knowledge, skills, abilities, and other characteristics) Competency model (framework): describes the group of competencies for a particular job. Competency matrix: list of level of each competency required for each.