GMS 401 Lecture Notes - Lecture 4: Mental Models, Sunk Costs, Quid Pro Quo

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Omid Jadidi

Document Summary

Types of emotions: core affect -> all emotions evaluate environmental conditions as good/bad, helpful/harmful, positive/negative, etc, activation -> emotions are the primary source of individual motivation. How emotions influence attitudes and behaviour: feelings and beliefs are influenced by cumulative emotional episodes, not just evaluation of beliefs; we. Listen in on our emotions; there is a potential conflict between cognitive and emotional processes (rational vs. emotional decisions); emotions can directly affect behaviour (e. g. facial expression) Generating positive emotions at work: companies are aware of the dual cognitive-emotional attitude process; they actively create more positive than negative emotional episodes, which produces more positive work attitudes. Emotional display norms across cultures: cultures that discourage emotional expression -> ethiopia, japan, austria, vivid display of emotions -> kuwait, egypt, spain, russia. Job satisfaction: a person"s evaluation of his or her job and work context; an appraisal of the perceived job characteristics, work environment, and emotional experiences at work.