GMS 200 Lecture Notes - Lecture 2: Morale, Henri Fayol, Hawthorne Effect

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

He noticed that employees did their jobs in their own ways without clear instructions. His goal was to improve the productivity of people at work. The concept time study was used to analyze the motions and tasks required in any job to develop the most efficient method. Scientific management emphasizes careful selection and training of workers and supervisory support. Motion study is the science of reducing a task to its basic physical motions. He was concerned that people were in positions of authority not because of their job- related capabilities, but because of their social standing. A bureaucracy is a rational and efficient form of organization founded on logic, order and legitimate authority. Clear division of labour- jobs are well defined and workers become skilled at them. Clear hierarchy of authority- authority and responsibility are well defined for each position. Formal rules and procedures- written guidelines direction behavior and decision in jobs, and written files are kept for historical record.