GMS 200 Lecture Notes - Lecture 2: Queueing Theory, Respect Diversity, Chris Argyris

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: delang

Document Summary

Classical approaches people are rational, social and self-actualizing: scientific management (frederick taylor/the gilbreths) The principal object of management should be to secure maximum prosperity for the employer, coupled with maximum prosperity for the employee. Noticed that workers did their job in their own ways and without clear and uniform specifications lose efficient and underperform. Goal: improve productivity of people at work. Scientific management: emphasizes careful selection and training of workers and supervisory support. Motion study: is the science of reducing a task to its basic physical motions. Main idea: managers and workers should labour in harmony, without one party dominating the other and with freedom to talk over and truly reconcile conflicts and differences. 14 principles of management: division of labour specialization of work will result in continuous improvements in skills and methods, authority managers and workers need to understand that managers have the right to give orders.